Live / Slots
This page sets out the legal basis on which jom44 operates and what it means for your account. Access to the platform depends on local law and is available only where local regulations permit.
Our policy framework governs how your account is created, maintained and closed. It also covers how transactions are recorded when you move funds through Touch 'n Go eWallet, DuitNow or FPX. Every wallet action — deposit or withdrawal — generates a record visible in your account dashboard after login. We do not share that record with third parties outside the requirements of applicable law. Where local law or regulatory direction requires us to restrict access or suspend an account, we act on that direction without delay and notify you through your registered contact details. The policy applies regardless of which device you use — mobile browser or desktop — and regardless of which payment channel you chose at the time. Eligibility to hold an account and access game content is subject to the laws of your jurisdiction. If your local law does not permit access to casino or sports betting content, you are not eligible to open or maintain an account. We review this legal framework periodically; the version shown on this page is the current operative version. Any material change takes effect on the date stated at the top of the revised document.
Transactions made through Touch 'n Go eWallet are recorded under your account wallet and subject to these terms.
DuitNow transfers in and out of your account are logged and governed by the same policy framework described here.
FPX online banking deposits are captured in your transaction history and fall within the scope of this policy.
Not every service or link you encounter through the platform is covered by this document. The four areas below clarify the boundary clearly so you know exactly where this policy applies and where it does not.
Login, registration, password reset and account suspension are all governed by this policy. The steps shown in your account settings are the operative instructions — follow those fields and verification prompts as displayed.
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow and FPX are within scope. The transaction record in your account dashboard is the primary reference for any query about a specific movement of funds.
Game content — including slots, live tables and sportsbook markets — is delivered by studios such as JDB, CQ9 and Spadegaming. This policy governs your access to that content; game rules and mechanics are set by each studio separately.
External sites, linked platforms and payment providers operate under their own terms. Once a transaction leaves our platform to a payment rail, that provider's own policy applies to that leg of the transfer.
You have clear, actionable options when it comes to your account data and records. Reviewing your transaction history does not require contacting support — your account dashboard shows every wallet movement after login, including deposits made through Touch 'n Go eWallet and DuitNow transfers. If any account detail — registered email, contact number or linked payment method — needs correcting, the account settings page is where you start. Fields are editable subject to the verification steps shown there; follow the prompts as displayed rather than assuming a specific process. Where a question about a policy point arises that the dashboard does not resolve, you can raise it directly through the contact paths listed in the support section below. We review requests on a rolling basis. Response times are not guaranteed, but every submission logged through the official contact channel receives a reference number so you can follow up.
Your full transaction history — covering all wallet deposits and withdrawals — is visible in the account dashboard. No support request is needed to view it.
Email address, contact number and linked payment methods can be updated in account settings. Follow the verification steps shown in those fields exactly as prompted.
If the dashboard does not answer your question, submit it through the support contact path. Every request receives a reference number for follow-up.
Account closure requests are handled through the support channel. Submit the request with your registered details and the team will confirm the steps required to complete it.
Policy queries follow a different path from general account help. If your question is specifically about terms, data handling or account eligibility under local law, direct it to the channels below rather than general chat support. Each channel routes to the right team.
The live chat widget on the platform connects you to the support team. For policy matters, state upfront that your query is legal or account-eligibility related so the agent can route it correctly.
Email is the preferred channel for formal policy questions, account closure requests and records disputes. Use the address shown in your account settings under the Help section.
Many policy-adjacent questions — transaction records, wallet history, linked payment methods — are answered directly in the dashboard without needing to contact anyone.
The platform applies standard security practices to protect account data. Sessions are managed with authentication controls; account access from a new device may prompt a verification step as shown in the login flow. We retain transaction records for the period required by applicable law — the exact duration depends on the jurisdiction. Cookies are used to maintain your session and remember display preferences; you can review and adjust cookie settings through your browser without affecting your ability to browse the site. If you want to request a change to data held against your account, the email channel in the support section is the correct starting point.
Login sessions are managed with authentication controls. Accessing your account from a new device may trigger a verification step — follow the prompt shown on screen at that point.
Transaction records and account data are kept for the period required under applicable law. The exact retention period depends on the laws of the relevant jurisdiction.
Cookies maintain your session and store display preferences. Cookie settings can be adjusted through your browser at any time without affecting basic site functionality.
To request a correction or deletion of data held against your account, contact us through the email channel. Include your registered account details so the request can be matched accurately.
These are the questions that come up most often about how this policy works in practice.
Yes. The policy applies regardless of device — mobile browser or desktop. The terms covering your account, wallet transactions and game access are the same on all devices. Eligibility still depends on local law and the eligible region you are accessing from.
Your full wallet history — including Touch 'n Go eWallet deposits and DuitNow transfers — is shown in the account dashboard after login. No support request is needed to access it. The record there is the reference point for any query about a specific transaction.
Raise the question through the email support channel listed in your account settings under Help. State clearly which policy point is in question and include your account reference. Every submission receives a case reference number so you can follow up if needed.
This policy governs your access to game content. The game rules and mechanics themselves — including how prizes are awarded in slots or live tables — are set by each studio individually. Those rules are shown within the game interface, not in this document.
Submit an account closure request through the support contact channel using your registered email address. The support team will confirm the steps required. Any wallet balance must be withdrawn before closure can be completed — the dashboard shows your current balance after login.
Yes. Where local law or a regulatory direction requires restriction or suspension of access, we act on that without delay and notify you through your registered contact details. Access to casino and sportsbook content depends on your local law and the eligible region you are in.