These Terms & Conditions set out the rules that apply when you open an account with us, access our lobby, or move funds through your wallet. Read through each section before you proceed — the terms here govern your account relationship with jom44, and they apply across all device types and payment rails available to you.
Applies to all account holders
Covers Touch 'n Go eWallet, DuitNow & FPX transactions
Malaysia-eligible regions only
Updated terms shown on this page
POLICY POSTURE
How These Terms Govern Your Account
By creating an account on jom44 and completing the registration steps shown on the account page, you confirm that you have read and accepted these Terms & Conditions in full. Access to our lobby — including slots, live casino tables, and any sportsbook markets — is subject to local law and is available only where permitted in your region. We reserve the right to update these terms at any time; the version published on this page is the current one. Continued use of your account after a revision is posted constitutes acceptance of the updated terms. Where your account involves fund movements — whether through Touch 'n Go eWallet, DuitNow, or FPX online banking — those transactions are also bound by these terms alongside any conditions set by your chosen payment rail. If a specific section of these terms conflicts with a payment rail's own policy, the more restrictive condition applies to protect both parties. We do not waive any right by failing to enforce it on a single occasion; all terms remain in effect throughout the duration of your account.
Touch 'n Go eWallet
DuitNow
FPX Online Banking
Account wallet
Malaysia-eligible regions
WHAT THIS COVERS
Scope: What Falls Inside and Outside This Policy
These terms apply specifically to your registered jom44 account, the content accessible through our lobby, and transactions processed via your account wallet. They do not extend to third-party services, external payment infrastructure operated by Touch 'n Go eWallet or DuitNow, or any content hosted on domains outside jom44. Review the four areas below to understand the boundaries.
Account Access
All login sessions, account settings changes, and wallet top-ups or withdrawals made under your registered credentials fall within scope. You are responsible for keeping your login details secure and for any activity carried out under your account.
Transactions
Fund movements between your jom44 account wallet and your chosen payment rail — Touch 'n Go eWallet, DuitNow, or FPX — are governed by these terms. Transaction records are visible in your account dashboard after each confirmed movement.
Site Content
Game titles available in our lobby, including content from studios such as JDB, CQ9, and Spadegaming, are subject to these terms regarding fair use, account eligibility, and regional access. RTP figures are shown only where a studio or provider exposes them directly within the game.
Third-Party Services
Payment processors, eWallet providers, and game studios operate under their own separate terms. jom44 is not liable for policies, service changes, or interruptions on third-party platforms. We recommend reviewing each provider's terms directly.
YOUR ACCOUNT RIGHTS
Practical Steps Available to You Under These Terms
These terms are not one-sided. You have clear, actionable steps available to you when it comes to reviewing your account activity, correcting errors, or raising a question about how your data or funds are handled. Your transaction history — including every deposit and withdrawal processed through DuitNow, Touch 'n Go eWallet, or FPX — is accessible from your account dashboard at any time after login. If you spot a discrepancy, the correction process starts there: locate the relevant record, note the transaction reference shown, and contact our support team with that reference included. Account details such as your registered contact information can be updated through the account settings page; follow the fields and verification steps shown on screen. For any question about how these terms apply to a specific situation on your account, submit a query via our support channel and we will respond with the relevant clause.
Review Transaction Records
Log in and open your account dashboard to see a full history of wallet movements. Each entry shows a transaction reference, the payment rail used, and the confirmed amount — use this to verify any fund movement.
Correct Account Details
Navigate to account settings after login to update your registered contact information. Follow the verification fields displayed on screen; changes take effect once the steps shown are completed.
Raise a Policy Question
If a specific clause in these terms is unclear or you need it applied to your account situation, contact our support team directly. Include your account reference and the section in question for a focused response.
Request Support on a Transaction
For a disputed or unrecognised transaction on your account wallet, use the transaction reference from your dashboard when contacting us. This shortens the resolution process significantly.
CONTACT THIS POLICY
How to Reach Us About These Terms
If any part of these Terms & Conditions requires clarification, or if you need to act on a right outlined in the sections above, the contact paths below are the ones to use. Have your account reference or transaction record from your dashboard ready before you get in touch — it helps us locate the right details quickly.
Live Chat
Access live chat directly from your account page after login. Use this for questions about specific clauses, transaction disputes, or account-level changes that require confirmation under these terms.
Email Support
Send a written query to our support email address listed on the Contact page. Email is suitable for detailed policy questions where you need a written response you can refer back to.
Account Dashboard
Your dashboard is the first place to check before contacting us — transaction records, account status, and current terms acceptance history are all shown there after login, with no support ticket required.
HOW WE HANDLE THIS
Data Handling, Security and Policy Retention
Our approach to storing, securing, and retaining data linked to your account is shaped by these Terms & Conditions. We collect only what is necessary to operate your account, process transactions via your chosen payment rail, and respond to support requests. Account data is held for as long as your account remains active and for any retention period required under applicable rules. If you request account closure, the process is initiated through the account settings page; data retention after closure follows the period outlined in the full policy document linked at the foot of this page. Cookies used on jom44 support session management and payment rail handoffs — particularly during DuitNow and Touch 'n Go eWallet transactions. You can adjust cookie preferences in your browser settings, though some functions tied to your account wallet may be affected. Questions about data handling, retention periods, or cookie behaviour should be directed to our support team using the contact paths in the section above.
Account Security
Your login credentials are your responsibility under these terms. We apply session controls on our side, but you must keep your password secure and report any unauthorised access through the account dashboard or live chat immediately.
Data Retention
Account and transaction data is retained for the active life of your account and for any period required by applicable rules. The retention schedule is detailed in the full policy document accessible at the foot of this page.
Cookies & Sessions
Cookies on jom44 handle session continuity and support payment rail handoffs when you move funds via DuitNow or Touch 'n Go eWallet. Adjust preferences in your browser; note that disabling certain cookies may affect wallet functions.
Policy Change Requests
To request a review of how your data is handled, or to flag a concern about the terms as they apply to your account, contact us via email or live chat. Include your account reference to allow us to locate the relevant records.
TERMS QUESTIONS
Frequently Asked Questions About These Terms
These questions address what we hear most often from account holders after reading the Terms & Conditions. If something specific to your account is not covered here, the support paths in the section above are the right next step.
When do these Terms & Conditions apply to my account?
These terms apply from the moment you complete account registration on jom44. They cover every session, wallet transaction, and game you access through your account. Continued use after any update to this page means you accept the revised version.
What happens if jom44 updates these terms?
When we revise these Terms & Conditions, the updated version is published on this page with immediate effect. We may notify you via your registered contact details, but the published page is always the authoritative version. Continuing to use your account after the update means you accept the changes.
Do these terms cover my Touch 'n Go eWallet and DuitNow transactions?
Yes. Fund movements between your jom44 account wallet and any connected payment rail — including Touch 'n Go eWallet, DuitNow, and FPX — are subject to these terms. The payment rail's own terms also apply; where they differ, the more restrictive condition takes effect.
How do I see a record of what I have agreed to?
Your account dashboard, accessible after login, shows your current terms acceptance status. Transaction records tied to your account are also held there. If you need a written summary for a specific query, contact support with your account reference.
Can I close my account if I no longer agree to these terms?
Yes. Account closure is initiated through the account settings page after login. Follow the steps shown on screen. Data retention after closure follows the period outlined in the full policy document linked at the foot of this page, as required by applicable rules.
Are these terms different for live casino tables versus slots?
The same Terms & Conditions apply across all content in our lobby — slots from studios like Spadegaming or JDB, live tables, and any other category. Game-specific rules such as side-bet limits are shown within the game itself, but your account terms remain consistent throughout.
Live / Slots