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At jom44, how we collect and use your personal data is governed by this policy — covering everything from account registration through to payment activity across Touch 'n Go eWallet, DuitNow, and FPX. We keep our data practices straightforward so you know exactly what we hold, why we hold it, and how to reach us if you want to review or update it.
This privacy policy applies to all personal data you share with us when you create an account, log in, or conduct transactions on jom44. That includes your name, contact details, and payment identifiers linked to Touch 'n Go eWallet, DuitNow, or FPX — collected at the point of registration and updated whenever you make changes through your account settings. We collect data to operate your account, process transactions, and fulfil our obligations under applicable law. Your payment method details are handled through the respective payment rails — we do not store full card or wallet credentials on our servers beyond what is required for transaction records. Access to this platform and the way your data is processed depends on local law and is available only where local regulations permit. If you access jom44 from a region where the service is unavailable or restricted, this policy still applies to any data you may have submitted. We retain transaction and account records for the period required by applicable regulations; the specific retention window is shown in your account dashboard after login. This policy was last updated and is effective from the date shown at the bottom of this page. Material changes will be communicated to the email address registered on your account.
Payment identifiers linked to your Touch 'n Go eWallet are used solely to process deposits and withdrawals on your account. We do not share these identifiers with third parties for marketing.
DuitNow transaction references are logged against your account for record-keeping and dispute resolution. You can view a summary of these records through the transaction history section of your account.
FPX online banking sessions are initiated through your bank's own interface. We receive a transaction confirmation only — not your banking credentials.
This policy draws a clear line between what jom44 controls and what falls under a third party's terms. Understanding that distinction helps you know where to direct questions about your data and who handles each part of your experience on the platform.
Login credentials, session data, and account preferences are covered fully by this policy. We hold this data and you can request a review or correction at any time through the account settings page.
Deposit and withdrawal records processed through Touch 'n Go eWallet, DuitNow, or FPX are covered by this policy for the record-keeping side. The payment rails themselves operate under their own privacy terms.
Pages, game lobbies, and promotional content you browse on jom44 are within scope. Interaction data — which sections you visit, how long you spend — is collected to improve navigation and is covered here.
External links, payment provider apps, and any service that opens outside jom44 fall outside this policy. Those services have their own privacy notices and we are not responsible for data they collect independently.
You have practical control over the personal data we hold. Reviewing your account records is the starting point — the transaction history and profile sections in your account dashboard show the key data points we hold against your profile. If any detail is wrong, the account settings page lets you correct your contact information directly without needing to contact support. For requests that go beyond a simple profile edit — such as asking what data we hold in full, or requesting that certain records be removed where local law allows — the right path is through our support channel. Submit your request with your registered email address and the type of data involved, and we will respond within the timeframe required by applicable regulations. We do not process verbal requests; written contact through the support channel creates a clear record for both sides.
Log in and open the transaction history section. Your deposit and withdrawal records linked to DuitNow, FPX, and Touch 'n Go eWallet are listed there with dates and reference numbers.
Go to account settings and update your contact information directly. Changes take effect immediately and are reflected in any future correspondence from us.
Contact us through the support channel with your registered email and a description of what you need. We handle data queries separately from general account support to keep the process clear.
Where local law allows, you can request removal of certain personal data. Submit the request in writing via our support channel; we will confirm what can be actioned and any obligations that prevent full removal.
If you have a specific question about how your data is handled on jom44, these are the channels to use. For account-level data requests, email gives you a written record of your submission and our response — useful if you need to follow up.
Send your data or privacy query to our support address listed on the Contact page. Include your registered email address so we can locate your account record.
The live chat window on jom44 connects you to our support team. For data-specific requests, we may ask you to follow up by email so the request is formally documented.
Many data questions can be answered without contacting us. The current state of your records — transactions, profile data, linked payment methods — is shown in your account dashboard after login.
The practical steps we take to protect your data cover four areas: how we store it, how we use cookies, how we secure your account, and how long we keep records before they are removed from our systems.
Account and transaction data is held on servers with access controls limiting who can retrieve it. We do not sell or share your personal data with third parties for advertising. Payment identifiers for Touch 'n Go eWallet and DuitNow are stored in encrypted form.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. Analytics cookies help us understand which parts of the site you use most. You can manage cookie preferences through your browser settings at any time.
Your account is protected by the login credentials you set at registration. If you suspect unauthorised access, change your password immediately through the account settings page and contact our support team via live chat for further steps.
We keep your account and transaction records for the period required by applicable regulations. When records are no longer required, they are removed from active systems. The schedule for your account is visible in the account dashboard after login.
These are the questions that come through our support channel most often about how we handle personal data on jom44.
We collect the details you submit during registration — name, email address, and contact number — along with the payment method identifiers you link to your account, such as your Touch 'n Go eWallet or DuitNow reference. Transaction data is logged each time you deposit or withdraw.
Your transaction history and profile details are visible in the account dashboard after login. For a broader view of everything we hold, submit a written request through our support channel with your registered email address and we will respond as required by applicable regulations.
We do not sell your personal data. Transaction data passes to payment processors — Touch 'n Go eWallet, DuitNow, FPX — only to complete the transaction you initiated. We may share data with regulatory authorities where the law requires it, but not for advertising or commercial purposes.
Log in and go to account settings. You can update your contact details directly from there. If you need to change a detail that is locked — such as your registered email — contact support via live chat or email with your account reference and the correction needed.
We retain records for the period set by applicable local regulations. The current retention status for your account is shown in the account dashboard after login. Once the retention period ends, records are removed from active systems in line with our internal data schedule.
Change your password immediately through account settings, then contact our support team via live chat. Provide your registered email and a description of what you noticed. We treat unauthorised access reports as priority cases and will follow up with the steps taken on our end.